4 Things to Research When Hiring a Smart Home Professional
Find a Custom Integrator That Can Complete Your Dream Project
One of the biggest decisions that homeowners make when investing in smart home control is figuring out if they want to go the DIY or professional route. Nearly everyone can benefit from a professional installation that ensures all your separate devices work as one. But your smart home professional shouldn’t’ just focus on bringing the latest products into your Edina, MN home. He should serve also as an adviser, trainer and support system. This is why Lelch AV has put such a focus on providing a top service experience from start to finish, earning the 2017 Houzz Award for Service. But don’t take our word for it. When researching us and other potential installers for your smart home control needs, make sure you answer these four questions before making a decision:
What Work Have They Completed in the Past?
Though service should be at the forefront of your decision, you also want to know how the end product will look. The top professionals in the industry aren't shy about showing off their work online. Search through their website and social media profiles for galleries featuringprevious projects. This is an excellent way to get a feel for the home technology solutions they offer and how well they might fit into your specific needs.
What Do Past Customers Have to Say? One of the criteria needed to earn a Houzz Award is having great customer approval in the form of user reviews. You can search on Houzz, Angie's List, Facebook, Google, and even the Better Business Bureau to see what past clients may have to say about your local smart home professionals. Pay attention to what the ratings say: Did they finish the work on time? Does the system work? Did they do what the homeowners wanted?
What Manufacturers Do They Work With? Most home technology professionals serve as dealers for a variety of brands in the automation, lighting control, security, and AV industries. When you search on their website, you should be able to see a list of the products they use. You can then cross reference that with the manufacturers' dealer listings to make sure they're really certified. Not only can you check if they work with the products you prefer, but you can tell that they’ve undergone extensive training in their field to become authorized dealers.
Do They Offer Ongoing Maintenance and Support? Technology can be a fickle beast, even with the best-laid plans. One of the perks of working with a professional for your smart home control needs is that if a problem arises, they know the system from the bottom up to resolve it quickly. Check their website or contact them online to see if they offer any ongoing maintenance or service programs.
For example, Lelch AV offers an annual "Technology Membership" program that includes unlimited remote support, 8 hours of on-site labor, a yearly system refresh and firmware update and free warranty repair. For those that don't sign up to the annual plan, they can still use a “Help-on-Demand” program at $35 per incident and regular on-site visit pricing.
If you’re ready to bring smart technology into your home, feel free to call us at (612) 353-5087 or schedule an appointment to learn more about our solutions and the hands-on service that earned us the 2017 Houzz Client Satisfaction award.